At Koning Bamboe, you as a customer have the right to view, correct, limit or delete your personal data. You can do this by contacting us via the contact details on our website. We will process your request within a reasonable period of time and communicate with you about this. Please note that we must retain some data to comply with legal obligations. More information about how we handle personal data can be found in our privacy policy.
In addition to the fact that you can always contact us to view or delete your data, you also have the option to log in to your account and delete it yourself. You can do this by going to the account settings and selecting the option to delete your account. Please note that this is a final action and that your data can no longer be retrieved. If you have any questions or would like help with deleting your account, please feel free to contact us.
If you have subscribed to our newsletter in the past, but would like to unsubscribe, it is very easy. Open the last newsletter you received from us and scroll all the way down. There you will find a link with which you can unsubscribe from the newsletter. As soon as you have clicked on this, you are immediately unsubscribed and you will no longer receive new newsletters from us.
At Koning Bamboe we attach great importance to your privacy and the protection of personal data. In our privacy policy and cookie statement we clearly explain how we handle personal data and when it is stored. We recommend that you read these documents to gain a better understanding of our policy. If you have any additional questions about how we handle your data, please do not hesitate to contact us.
My password is not working?
There may be several reasons why you are unable to log in to your account. It may be that you have entered the wrong username or password. Please check these details and try again.
If you have forgotten your password, you can reset it via the "forgotten password" option.
I ordered as a guest and did not create an account, what now?
You may have logged in as a guest and still placed orders in the past. In that case, you can still create an account with the same email address to access your orders and invoices.
I still can't log in?
If you are still having problems logging in, there may be a technical problem with our website. In that case, you can contact our customer service so that they can help you further.
Unfortunately, it is not currently possible to choose a specific delivery date when placing an order. However, if you choose to pick up your order, you can indicate this during the ordering process and we will contact you to make a pickup appointment.
Yes, you can track the status of your order. Once your order has shipped, you will receive a shipping confirmation with a track and trace number. With this number you can track the shipment. So you can see where your order is and when you can expect it.
At King Bamboo, as a consumer, you always have the right to cancel your online order within 14 days, in accordance with the legal cooling-off period. However, if you have picked up something in the physical premises and have seen the product, the “buy is buy” principle applies and the purchase can only be cancelled if the item is defective or does not meet your expectations. Would you like more information about the conditions and process of canceling an online order? Please do not hesitate to contact us.
The expected delivery time is displayed on the product page of each item. We strive to deliver your order on the agreed date, but unfortunately it may happen that the delivery time is exceeded. In that case, you will receive an e-mail notification about this.
Important to know: if your order consists of multiple items and these items do not have the same delivery time, the items may be delivered separately.
Yes, at KoningBamboe.nl you get a guarantee on all the products we sell! We stand behind the quality of our bamboo products and want to make sure you are satisfied with your purchase.
What does the guarantee cover?
Manufacturing defects: If there is a defect that is not caused by normal use, but by a manufacturing defect, this is covered by our guarantee.
Durability: Our guarantee also covers problems that arise from using the product according to the specified maintenance instructions.
Please contact us by email, phone or our contact form with a description of the problem.
Provide proof of purchase (e.g. your order number) and if possible photos of the defect.
We will provide a suitable solution, whether it is a replacement product, a repair or a refund.
Do you have any questions about our warranty conditions? Please do not hesitate to contact us, we will be happy to help you!
The warranty on KoningBamboe.nl products lasts 2 years from the date of purchase, unless otherwise stated on the product page. This means that if a manufacturing error or defect occurs within this period (with normal use), we will offer you a solution, such as replacement or repair.
Although we value customer satisfaction, there are some situations in which the warranty does not apply:
Damage due to misuse:
Damage caused by not following the maintenance instructions or using the product incorrectly is not covered by the warranty. For example, if a piece of bamboo furniture has been exposed to too much moisture or too much sunlight, we cannot offer a warranty.
Accidents or external damage:
Damage caused by accident, such as dropping a product or damage caused by external influences (for example an accident with a sharp object), is not covered by the warranty.
Modifications or self-repairs:
If the product has been modified, repaired or adjusted by the customer themselves, the warranty will be void. The warranty only applies to products in their original condition.
Improper storage:
If a product is stored incorrectly (for example, bamboo furniture in an overly humid environment), the warranty may be void.
At Koning Bamboe we are proud of our contribution to a better world and we like to show it! Via our profile on the Tree-Nation website you can easily see how many trees we have planted and how much CO2 has been absorbed. This overview is updated weekly, so that you are always aware of our impact on the environment. So check our profile quickly and discover how many trees we have planted!
As a customer of Koning Bamboe, you have the opportunity to make a direct and positive impact on the environment by shopping consciously. Here are a few ways you can contribute to eco-initiatives:
Purchasing Sustainable Products: At Koning Bamboe, we select products that contribute to a more sustainable world. When you choose products from brands like Good & Mojo, JJA, and 5Five, you are not only helping to make your home more sustainable, you are also supporting the eco-initiatives that we support. These brands use sustainable materials and production methods, and every product you buy from us contributes to the greater cause of protecting the environment.
2% of Your Purchase Goes to Eco-Initiatives: For every purchase you make at Koning Bamboe, we contribute 2% of the value of the purchase to eco-initiatives. This means that by simply shopping with us, you are doing your part to promote sustainability. Whether it’s planting trees, protecting nature reserves, or supporting other environmentally friendly projects, your purchase has a direct impact.
Conscious Shopping Behavior: You as a customer can also contribute to a more sustainable environment by making more conscious choices in your shopping behavior. Choose products that last longer, that are made from recycled or natural materials, and that are energy efficient. At Koning Bamboe we offer a wide range of products that are not only beautiful and functional, but also contribute to a greener future.
Choosing Sustainable Packaging: When you order from Koning Bamboe, we ensure that your order is packaged sustainably. We use recycled materials and try to keep our packaging as minimalistic as possible. By also consciously dealing with the packaging of your orders (for example by reusing packaging), you can contribute to reducing your ecological footprint.
Sharing Awareness: As a customer, you can contribute not only by purchasing products, but also by creating awareness about sustainability. By sharing your positive experiences with sustainable products and initiatives with friends, family and via social media, you also help inspire others to make more sustainable choices. The more people become aware of the importance of sustainability, the greater the collective impact!
Keep Choosing Sustainable Brands: When you choose Koning Bamboe and the brands we work with (such as Good & Mojo, JJA, and 5Five), you contribute to a broader movement of companies that are committed to sustainability. We believe that consumers, together with companies, can make a positive change by making conscious choices and supporting sustainable products.
The mission of Tree-Nation is to combat climate change and deforestation by facilitating tree planting projects worldwide, mainly in tropical areas. Deforestation is a global problem that contributes to the emission of CO2 into the atmosphere, with negative consequences for the environment and the extinction of animal species. Tree-Nation makes planting trees easy and enjoyable, and invites more people to participate in their community. Will you join us?
You will receive a certificate by email:
When a tree is planted in your name via Tree-Nation, you will receive an official certificate of the tree with detailed information about where and when the tree was planted and how much CO2 it will save. This way you can see exactly what impact your contribution has on the environment and how much you contribute to combating climate change. So it is not only good for the environment, but also fun to see what your contribution has yielded!
Create an account at tree-nation yourself?
Of course, you can also create an account with Tree-Nation as an individual and plant trees yourself to contribute to a better world. Planting trees absorbs CO2 from the atmosphere and prevents deforestation, which benefits the planet. Creating an account is easy and you can create your own projects, plant trees and share them with others to create more awareness about the impact of trees on the environment.
Once you have found a valid discount code, you can use it during the checkout process. Enter the discount code in the field provided during the checkout process and click "add". Then check that the discount has been applied before proceeding to checkout. Please note: it is important to read the terms of the discount code to ensure it is valid for your order and to understand any restrictions or exclusions.
At Koning Bamboe, as a new customer, you can benefit from a Welcome Discount of 5% on your first order by using the discount code Bamboe2023. To use this discount, you must enter the discount code during the checkout process. Please note that the discount code is linked to your email address and has a minimum order value of €1.
If you accidentally forgot to enter the discount code for your first order, you can still use it for your next order. Please note that the discount code can only be used once and cannot be combined with other discount codes.
We understand that you are having trouble using your discount code. There may be several reasons why the discount code does not work:
The discount code is not valid Check the terms and conditions of the discount code to see if it is still valid.
The discount code is not valid on all items in your shopping cart Some discount codes are only valid on selected items. Check if your item(s) qualify for the discount by looking for a red label that refers to the promotion.
The discount code is spelled incorrectly It is important to copy the discount code exactly. The discount code will not work if it is not entered correctly. We recommend that you double-check the discount code for capitalization and punctuation.
Shopping with us as a student has its advantages! We think it is important that young people get to know our sustainable and environmentally friendly products. That is why we always offer students a discount code. We trust that our consumers do not abuse this discount.
As a student, you get an extra 10% discount on the entire range. All you have to do is redeem the discount code in the shopping cart and your discount will be applied automatically. This way, you as a student can also contribute to a more sustainable world and shop cheaply!
Student discount code:
With the discount code "BambooStudent12" you get a 10% discount on your purchase on our website as a student. Add the products to your shopping cart and enter the discount code in the designated field to apply the discount. Don't forget to activate the code before you pay. Take advantage of this offer and get to know our sustainable and environmentally friendly products.
The use of discount codes may entail restrictions. For example, only one discount code can be used for each order, including codes for free shipping. Combining different discount codes is therefore not possible.
In addition, the discount applied to an item or the entire order expires when you return one or more items. This applies to different types of discount, such as the Welcome discount, Refer a Friend discount or promotional discount.
If you return the entire order, the applied code for free shipping will also expire. So pay close attention to the conditions and restrictions when using discount codes.
At KingBamboo.com, we offer several payment options so you can choose the one that suits you best. We understand that payment convenience is important and want to make it easy for you. That's why you can choose from a variety of payment options with us, including:
Apple pay
Google Pay
Post-pay with Klarna
Pay afterwards with Riverty
Bancontact
Credit card
iDEAL
Paypal
Mastercard
Maestro
Sepa
Sofort banking
With these different payment options, we offer a wide range of possibilities, so you can always choose a payment method that suits your personal preference.
If a payment fails, you will automatically be directed back to the ordering process on KoningBamboe.nl. The order will not be shipped and will be considered cancelled if the payment failed. If you still want to order the item, we advise you to choose a different payment method than the previously selected payment method in which the payment failed. If the second payment fails again, please contact us for further support and solutions. We will be happy to help you further so that you can order and receive your desired products.
Your security is our priority. We make sure that your data, including payment information, is always secure. All your data is sent encrypted via an SSL connection - recognizable by the padlock in your browser's address bar. This way we make sure no one can sneak a peek.
Shop with confidence!
We are sorry to hear that your order has been delayed, this is obviously not our intention. Delays can occur due to various circumstances. You can find the latest delivery information via the track and trace link of your order. If it takes too long or you notice something strange in the track and trace information, please contact us. We are happy to help you.
1. How can I request a return?
To create a return, go to the Returns page on our website. There, follow the steps described to start your return process.
2. Will I receive a return label?
Yes, after creating a return you will receive an automatic e-mail with a PostNL barcode within 24 hours. You do not need to print anything out. Have the barcode scanned at a PostNL point, where they will print the return label for you.
3. Do I have to print the return label myself?
Yes and no.
4. What are the return costs?
As a company, we cover half of the return costs. For our customers we charge €4.95 for the return shipment.
5. How can I track my return?
After you have received the return label and returned the package to PostNL, you can track the status of your return with the tracking information provided.
6. Where can I hand in my return?
You can hand in your return at a PostNL point. You can find the exact location via the PostNL website or the PostNL app.
Once your return reaches us, we will check that it meets the return conditions. If everything is in order, you will receive a confirmation and we will refund the full purchase price to the account you used to place the order within 2 to 5 days.
If your return is lost, we encourage you to contact our customer service team as soon as possible. We can then investigate with the carrier and try to find out where your return is. If it turns out that your return has indeed been lost, we will make sure that you receive your money back or that a replacement item is sent to you, depending on your wishes. We will do everything we can to resolve this as quickly as possible and satisfy you.
You can return your product within 14 days of receiving your order without giving a reason. The product must be in original condition and unused, including the original packaging and tags.
We allow you to return the item, but we would like to receive the product as you received it from us. Therefore, we have established some return conditions:
The product must be returned in its original packaging, including any product information card (card or label with product information, photo and barcode).
The product must be complete, including any accessories.
The product must not have any damages.
We will respond to your complaint as quickly as possible and together seek an appropriate solution. This may include sending you a new item or returning the damaged item. Customer satisfaction is our top priority and we strive to resolve any problems quickly and satisfactorily.
If your item is damaged, incomplete or incorrectly delivered, you must contact us before returning it. Please send us an e-mail with a clear picture of the defects stating your name, order number and complaint to [email protected]. We will contact you as soon as possible to solve the problem.
Yes, European legislation requires us to ask your explicit consent for the use of cookies, except for the essential cookies needed for the website to function properly. When you visit our website, you will receive a pop-up message allowing you to consent to the use of cookies. You can also choose to adjust your preferences and disable certain cookies. To learn more about how we protect your information, please review our Privacy Policy.
You can manage or change your cookie settings at any time by going to your browser settings. Most browsers allow you to block cookies, delete them or change your preferences. If you disable cookies, certain features of the website may not work properly. You can also adjust your cookie settings through the cookie settings menu on our website. For more information about your privacy rights, please see our Privacy Policy.
The length of time cookie data is stored varies depending on the type of cookie. Essential cookies are often stored only during the session, while analytical and advertising cookies may be stored for longer (usually several weeks to a year). You can always adjust your browser settings to delete or block cookies. We store your data in accordance with our Privacy Policy, which explains how we handle personal data and how long we keep it.
What are cookies?Cookies are small text files that are stored on your device when you visit a website. They contain information about your browsing habits, such as your preferences, pages visited and other data that can be useful for an improved user experience. Cookies also help us improve the website, display targeted ads, and keep the website secure. Cookies are used to personalize your experience and improve website performance. Read more about what cookies we use and how to manage them in our Cookie Policy.
The new Cookie Policy for Europe updates regulations regarding the use of cookies on websites, which are set out in the General Data Protection Regulation (AVG) and the ePrivacy Directive. The purpose of this legislation is to protect users' privacy by explicitly asking them for permission to use cookies, which collect data while browsing a website. At King Bamboo, we make sure we comply with these regulations and are transparent about which cookies we use and why. For more information on how we process your data, please see our Privacy Policy and Cookie Policy.
We use cookies to improve the user experience on our website. Cookies allow us to remember your preferences, analyze website performance, provide targeted advertisements, and keep the website secure. They also help us provide features such as shopping carts and improve website navigation. For more details on the types of cookies we use and how to customize your preferences, please see our Cookie Policy. In addition, our Privacy Policy ensures that your personal information is treated securely and in accordance with the law.
If you do not consent to the use of cookies, we will not be able to provide certain features of the website. This may affect the user experience, such as not being able to save products in your shopping cart or receive targeted advertisements. However, essential cookies are necessary for the website to function properly and cannot be disabled. For more information about the data we collect and how we protect it, please read our Privacy Policy.
We strive to always keep you informed of changes to our cookie policy. If we update our cookie policy, we will clearly indicate this on our website, and you can re-submit your consent if necessary. It's important that you check our policy regularly to be aware of any changes. You can find more information about your rights and how we protect your data in our Privacy Policy.
